INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Bettys and Taylors
Stakeholder looks at the business behind the famous brands - Bettys Cafe Tea Rooms,Yorkshire Tea and Taylors of Harrogate Coffee
Bettys and Taylors is a traditional family company based in the heart of North Yorkshire. However, being successful to Bettys and Taylors means more than just great sales. This is a business that believes in trading fairly, supporting the local community, preserving traditional craft skills and being a good place to work for its staff. The article examines what is the secret of Bettys and Taylors success with its employees?
Click here to view the whole article (pdf format)
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