INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
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Annual Customer Satisfaction and Loyalty Conference 2006
A review of the Leadership Factor's seventh annual conference on 'customer satisfaction and loyalty' that took place on the 2nd February.
This year the conference was held at Chelsea Football Ground. Speakers on the day were Nigel Hill from the Leadership Factor, Robert Crawford from the Institute of Customer Service, Peter Kenyon from CFC, Graham Parker-Gore from VISA Europe, BJ Cunnigham and Guy Browning
Click here to view the whole article (pdf format)
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