INSIDE
THIS EDITION..
Emotional Experience
|
 |
PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
|
|
Annual Customer Satisfaction and Loyalty Conference 2006
A review of the Leadership Factor's seventh annual conference on 'customer satisfaction and loyalty' that took place on the 2nd February.
This year the conference was held at Chelsea Football Ground. Speakers on the day were Nigel Hill from the Leadership Factor, Robert Crawford from the Institute of Customer Service, Peter Kenyon from CFC, Graham Parker-Gore from VISA Europe, BJ Cunnigham and Guy Browning
Click here to view the whole article (pdf format)
|
|
