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INSIDE
THIS EDITION..


Emotional Experience
PLUS..
ECMW - European Customer Management World Conference

Employee Engagement

Using NLP to improve customer satisfaction

The Voice of the Customer

Fast Guide - Treating Customers Fairly

UKCSI Wave 3 Results

Holding on to Stakeholders When It Hits The Fan


Michael Bland examines crisis management and how to recover after a disaster!

Michael Bland has years of experience in crisis management and has trained and advised many of the world's largest companies in crisis management, media interview techniques, presentation skills and stress management.

In this article Michael uses his experience in crisis management to give readers an action plan for coping with disasters and how to 'hold on to' your stakeholders.



Click here to download the whole article (pdf format)