INSIDE THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Holding on to Stakeholders When It Hits The Fan
Michael Bland examines crisis management and how to recover after a disaster!
Michael Bland has years of experience in crisis management and has trained and advised many of the world's largest companies in crisis management, media interview techniques, presentation skills and stress management.
In this article Michael uses his experience in crisis management to give readers an action plan for coping with disasters and how to 'hold on to' your stakeholders.
Click here to download the whole article (pdf format)
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