INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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5 Star Customer Management Conference
Various topics were discussed at the 5 star Customer Management Conference held at the EICC in November last year ranging from the Love Zone to Funky Business.
Iain Law reviews the practical, key message behind all the terminology used at the conference. The fact that all businesses rely on people, their employees, to actually deliver customer service.The article covers areas such empowerment and building behaviour into how we do business.
Click here to download the whole article (pdf format)
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