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INSIDE
THIS EDITION..


Emotional Experience
PLUS..
ECMW - European Customer Management World Conference

Employee Engagement

Using NLP to improve customer satisfaction

The Voice of the Customer

Fast Guide - Treating Customers Fairly

UKCSI Wave 3 Results

Book Review


Edward Tufte - The Visual Display of Quantitative Information

If a picture is worth a thousand words, how many should a chart be worth?



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