INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Ramsay Rocks
...and other suprises from the European Conference on Customer Management, 2005.
Phil Dourado encountered a few suprises at this spring's European Conference on Customer Managment, organised by eCSW.com. He shared a few of them with Stakeholder Magazine.
Click here to view whole article (pdf format)
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