INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Traidcraft - The Business Case for Social Accounts
Traidcraft began in a warehouse in central Newcastle with a hand-drawn catalogue featuring a small selection of jute products from Bangladesh.
Today, it has grown into the UK's leading fair trade organisation, with a turnover of more than £15 million and an international reputation for delivering practical help to small business across the developing world.
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