INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
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Six Key Ideas for Moving Closer to your Customers
The 2004 European Conferences on Customer Management brought together six keynote speakers to help attendees unlock transformations in how they deal with customers.
First up, a lesson from Jack Welch, the world's most admired CEO, a reputation forged over 20 years at GE, who points out that British organisations need to accelerate on demolishing their heirarchies...
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