INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Six Key Ideas for Moving Closer to your Customers
The 2004 European Conferences on Customer Management brought together six keynote speakers to help attendees unlock transformations in how they deal with customers.
First up, a lesson from Jack Welch, the world's most admired CEO, a reputation forged over 20 years at GE, who points out that British organisations need to accelerate on demolishing their heirarchies...
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