INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Creating a Recognition Culture
There are many types of recognition programmes in use today but few are noted for their ability to convey special recognition or improve, or sustain, high performance. Pay practices supported by recognition and celebration are inseparable partners in communicating what matters most to your organisation - its business priorities, corporate values and critically the behaviours necessary to deliver results for customers and shareholders.
Recognition should not be limited to individuals alone - acknowledging teams, including the whole organisational team, for outstanding contribution matters too. One of our clients, an insurance company based in the City of London, recently passed an important milestone in its history. Its continuing success has unquestionably been down to the effort put in and results achieved by all employees. The Chief Executive acknowledged their achievements by sending everybody a personally addressed letter and a cheque for £400. He had more letters of thanks for this suprise payment than for the annual profit sharing bonus that had become an "entitlement" for many employees.
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