INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Corporate Social Responsibility: How would you balance it?
How would you please all your stakeolders if you were the CEO of a large multinational?
Businesses are increasingly finding that it can be difficult to balance the differing (and occasionally conflicting) demands of their stakeholders. The aim of this magazine is to address some of the ways that those demands are, or should be, better aligned than they may at first seem.
Click here to view whole article (pdf format)
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