INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Book Review
The One-Minute Manager, a short book by Kenneth Blanchard & Spencer Johnson
The One-Minute Manager, a short book by Kenneth Blanchard & Spencer Johnson with clear messages for reinforcing employees desirable behaviours and pointing out behaviours less helpful to the organisation.
Click here to view whole article (pdf format)
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