INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Groundwork
Groundwork discusses the variety of work they undertake and the range of Stakeholders they have to work with and keep happy.
Groundwork is a leading regeneration organisation working to improve the local environment, the lives of local people and the profitability of local businesses through public, private and voluntary sector partnerships. Projects aim to bring improvements in three ways; people, places and prosperity.
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