INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Fast Guide to Causal Reasoning
The modelling of cause and effect is a topic that tends to inspire terror in lay people. Do not worry, here's the fast guide...
The modelling of cause and effect is a topic that tends to inspire terror in lay people. With fairly good reason - to really get to grips with the principles of how such models are built is very difficult. You can relax for the time being though, this is the short version.
Click here to view whole article (pdf format)
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