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Emotional Experience
PLUS..
ECMW - European Customer Management World Conference

Employee Engagement

Using NLP to improve customer satisfaction

The Voice of the Customer

Fast Guide - Treating Customers Fairly

UKCSI Wave 3 Results

Fast Guide to Analysing Survey Data


Ten areas you should consider when analysing your survey data

1. Think about the reporting first!

2. Use numerical scales

3. Learn some basic statistics

4. Be methodical

5. Keep it simple

6. Use charts, tables and words

7. Watch the sample sizes

8. Think about learning some more advanced techniques

9. Seek confirmation

10. Don't draw unwarranted conclusions



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