INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Q&A with Tom Peters
Phil Dourado eavesdropped on your behalf...
Halfway through an all-day seminar to mark the 20th anniversary of Tom Peters' book 'In Search of Excellence', the man himself paused to take questions from the audience of nearly 600 people who had gathered in London to learn from him.
Click here to view whole article (pdf format)
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