INSIDE
THIS EDITION..
Emotional Experience
|
 |
PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
|
|
Employee Surveys
Although not as widespread as customer satisfaction measurement, employee surveys are becoming much more common as organisations increasingly understand the importance of delivering results to all key stakeholder groups, not just shareholders. In this article we examine the four key aspects of employee surveys with the objective of providing a concise good practice blueprint for organisations considering the introduction of an employee survey or wishing to review their existing processes.
There is no point conducting an employee survey unless you are totally clear about its purpose. Is it for the benefit of management or employees? Answering this question honestly is the most important step in the entire process as it will have profound implications for everything that follows.
Click here to view whole article (pdf format)
|
|
