The Value Profit Chain

"High capability organisations are built from the ground up, starting from the identification of business mission or objectives, the general targeting of people to deliver them and the selection of individual employees. Great organisations select for attitude and train for skills. They regard personal development as both ends and means. They follow this with the creation of outstanding support systems, both human and technical. This allows them to broaden the latitude with which employees can solve problems for customers, always within limits. They then measure, recognise and reward those who deliver such results."