INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
|
 |
PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
|
|
The Value Profit Chain
Part 2: Treating Customers Like Employees
"Organisations that begin to treat customers like employees - through careful selection, training and support, evaluation, recognition and reward, and even dismissal - experience a significant change in their relationships with customers and employees alike. We're not talking about insignificant change. This is nothing less than a transformation that can enhance an organisation's reputation with it's customers while becoming an employer of choice among it's people."
Click here to view whole article (pdf format)
|
|
