INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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The Value Profit Chain
Part 2: Treating Customers Like Employees
"Organisations that begin to treat customers like employees - through careful selection, training and support, evaluation, recognition and reward, and even dismissal - experience a significant change in their relationships with customers and employees alike. We're not talking about insignificant change. This is nothing less than a transformation that can enhance an organisation's reputation with it's customers while becoming an employer of choice among it's people."
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