Home Articles Advertising Contact Us Subscribe
INSIDE
THIS EDITION..


Emotional Experience
PLUS..
ECMW - European Customer Management World Conference

Employee Engagement

Using NLP to improve customer satisfaction

The Voice of the Customer

Fast Guide - Treating Customers Fairly

UKCSI Wave 3 Results

Fast Guide to Benchmarking Satisfaction


Organisations are increasingly interested in benchmarking their performance in all aspects of business management.

Some areas of business performance lend themselves much more readily than others to comparison against other organisations.  Measures generated by surveys are typically more tricky to compare than tangible metrics such as sales per employee or staff turnover.

 

This fast guide examines:

 

- Different methodologies

- Different questions

- How to compare

- Comparison accross sectors

- Benchmarking employee satisfaction

- Benchmarking databases



Click here to view whole article (pdf format)