INSIDE THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Nature's Threads Part 2
Patterns from the tapsetry - causal reasoning
Last time Stephen Hampshire looked at the tricks our minds use to leap to (mostly correct) judgements about the causal processes going on in the world around us. In this article Stephen addresses the techniques that exist for applying a more rigorous analysis to causal processes, starting with what we actually mean by causation.
Click here to view whole article (pdf format)
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