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Emotional Experience
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ECMW - European Customer Management World Conference

Employee Engagement

Using NLP to improve customer satisfaction

The Voice of the Customer

Fast Guide - Treating Customers Fairly

UKCSI Wave 3 Results

Nature's Threads Part 2


Patterns from the tapsetry - causal reasoning

Last time Stephen Hampshire looked at the tricks our minds use to leap to (mostly correct) judgements about the causal processes going on in the world around us. In this article Stephen addresses the techniques that exist for applying a more rigorous analysis to causal processes, starting with what we actually mean by causation.



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