Coinciding with National Customer Service Week, SOCAPie (Society of Consumer Affairs Professionals in Europe) hosted its annual two day conference at The Tower of London on October 2nd and 3rd.
Keynote speakers included:
- Rachel Elnaugh - previously CEO of Red Letter Days
- Martin Grant - CEO of Roadchef
- Andrew McMillan - Customer Service Manager at John Lewis Partnership
- Annette Rowe - Director of Service Excellence at Eaga Partnership
- Jan North - Assistant Director of Customer Relations at Westminster Council
