INSIDE
THIS EDITION..
Emotional Experience
|
 |
PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
|
|
Book Review
The Tipping Point - Malcolm Gladwell
A "'Tipping Point" is the moment at which something reaches a critical mass and grows astonishingly quickly.
Malcolm Gladwell examines 'how little things can make a big difference' in his new international bestseller.
Click here to view whole article (pdf format)
|
|
