INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
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UK Customer Management Conference
This year’s UK Customer Management Conference strongly featured customer management in the current economic climate. In this issue, we pick up on that of employee engagement, and in particular its intrinsic link to customer experience.
Click here to download the whole article (pdf)
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