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ECMW - European Customer Management World Conference
This article reviews what some of the key speakers at the conference had to say on putting the customer at the heart of their business.
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Employee Engagement
Mark McCall reveals the findings of new research on employee engagement across the UK.
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Using NLP to improve customer satisfaction
Uta Langley explains how Neuro Linguistic Programming (NLP) can help provide more memorable experiences for your customers.
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The Voice of the Customer
What are the best ways of getting customer feedback and what on earth is Experience Immersion?
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Emotional experience at Build-A-Bear
Sarah Stainthorpe gets all emotional at Build-A-Bear workshop.
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UKCSI - Wave 3 Results
Stephen Hampshire and Robert Crawford look at the wave 3 results from the UKCSI.
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Stakeholder Analaysis
Rachel Allen looks at new techniques for deciding who your stakeholders are and how you should treat them.
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Fast Guide
Treating Customers Fairly. High profile new campaign from the FSA.
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Book Review
The Halo Effect by Phil Rosenzweig.
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