INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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UKCSI - Wave 2 Results
Stephen Hampshire looks at the second wave of results from the UKCSI
Wave 2 of the UKCSI surveyed 6,000 consumers across 12 industry sectors - making it the more reliable indicator of customer satisfaction levels in the UK.
Click here to download the whole article (pdf format)
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