INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Do Customers Like Being Surveyed?
Nigel Hill looks at whether customers like being surveyed by the comapnys they do business with.
If a company that you do business writes to you, telephones or emails asking you to provide feedback on how satisfied you are with the service you're getting from them how do you react?
Click here to download the whole article (pdf format)
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