INSIDE THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
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Do Customers Like Being Surveyed?
Nigel Hill looks at whether customers like being surveyed by the comapnys they do business with.
If a company that you do business writes to you, telephones or emails asking you to provide feedback on how satisfied you are with the service you're getting from them how do you react?
Click here to download the whole article (pdf format)
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