INSIDE
THIS EDITION..
Emotional Experience
|
 |
PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
|
|
ECMW - European Customer Management World Conference
This article reviews what some of the key speakers at the conference had to say on putting the customer at the heart of their business.
The ECMW began with a pre-conference customer advocacy, loyalty and retention summit. There were several speakers who outlined their approaches to building customer loyalty, but all touched of recurring themes of creating a relationship with the customer.
Click here to download the whole article (pdf format)
|
|
