INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
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UKCSI - Wave 1 Results
Stephen Hampshire looks at the first set of results from the UKCSI.
Based on a representative sample of 2,000 adults surveyed on the YourSayPays internet panel in May and June 2007, the UKCSI from the Institute of Customer Service delivers the first ever national Measure of Customer Satisfaction with UK public and private sector organisations. Here Satkeholder takes a look through some of the highlights from the first wave of results.
Click here to download the whole article (pdf format)
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