INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Customer Service Starts at the Top
In this article Don Hales, Founder & Chairman of Judges of the National Customer Service Awards shares his belief that great customer service lies in leadership, from the top.
Don Hales has linked with leading research organisation, Glowinkowski International to establish the behaviours of top customer service leaders, This article looks at this in detail.
Click here to download the whole article (pdf format)
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