INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Book Review
Customer Satisfaction - The customer experience through the customer's eyes
This article examines the latest book from Cogent Publishing; Customer Satisfaction: The customer experience through the customer's eyes By Nigel Hill, Greg Roche and Rachel Allen. The author's backgrounds as specialists in this area mean that the topics are covered comprehensively, but more importantly in an accessible style.
Click here to download the whole article (pdf format)
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