INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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The Web of Life
The web of life model is a personal development tool that graphically illustrates the intricate web of interconnected, often conflicting components of our lives
In this article Rachel Davies, Director of Peak Performance Training looks at The Web of Life tool, and how it encourages individuals to take a helicoper view of their lives and consider how satisfied with each of the key areas. There are eight distinct segments, each inextricably linked to the others by a complex network of gossamer-like connections. How we perform in one area of our life inevitably impacts on anotherand if too much, or not enough emphasis is placed on one or more areas it can have a detrimental effect on others.
Click here to download the whole article (pdf format)
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