INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Book Review
The Together Company: Rewarding what matters most to companies and organistions By Raymond Robertson
In a very readable style, this book gives managers a 3 step blueprint for getting reward right. The book is full of detailed case studies covering a wide range of organisations and is a 'must read' for anyone in HR but also any line managers with any involvement in appraisals, encouraging team work and recognising contribution.
Click here to download the whole article (pdf format)
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