Intouch with Stakeholders at Irish Life
How have Irish Life improved their customer satisfaction?
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Superquinn
In the article Nigel Hill, reviews a talk by one of the speakers Feargal Quinn, Founder of Superquinn at last Octobers Institute Of Customer Service annual conference
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Book Review
Simply Better: Winning and Keeping Customers by Delivering What Matters Most By Patrick Barwise and Sean Meehan
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Thoughts on Brand
In this article BJ Cunningham gives us his thoughts on brand
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Switching on your People
Nigel Cook an experienced commercial HR practitioner highlights the tried and tested Methodology for helping ensure front line staff deliver a 'top notch" experience
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The Fast Guide
Answering Difficult Questions
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Meeting SLA's but are complaints on the rise?
In this article Alison J Widdup explores why things go wrong when working in partnership with your outsourcer and looks at a better way of working
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Government Gets It Right
In this case study Bill Self examines the things that have made government agencies in the USA better and the lessons learned as a result
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