INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Intouch with Stakeholders at Irish Life
How have Irish Life improved their customer satisfaction?
In this article Stephen Hampshire looks at Irish Life's successful programme of improvements in customer satisfaction. Their programme showcases a number of valuable lessons and Irish Life have shown that sustained commitment in the right areas WILL deliver on improved customer perception.
Click here to download the whole article (pdf format)
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