INSIDE
THIS EDITION..
Emotional Experience
|
 |
PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
|
|
Superquinn
In the article Nigel Hill, reviews a talk by one of the speakers Feargal Quinn, Founder of Superquinn at last Octobers Institute Of Customer Service annual conference
The story starts before Superquinn when Feargal experienced his first taste of innovative business as a teenager, working on his fathers holiday camp north of Dublin. Then tracks his career from his first shop in 1960 to a successful company that now has 21 supermarkets and owns several shopping centres accross Ireland.
Click here to download the whole article (pdf format)
|
|
