INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Switching on your People
Nigel Cook an experienced commercial HR practitioner highlights the tried and tested Methodology for helping ensure front line staff deliver a 'top notch" experience
The article summarises the employee value management (EVM) 6 stage process and the benefits of deploying the system, in the workplace.
Click here to download the whole article (pdf format)
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