INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
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Understanding financial implications of customer service
This article examines case studies from a variety of industries and the financial gains and losses arising from their service delivery
In this article Stakeholder speak to Don Hales, Deputy Managing Director of Quest Media (publishers of Customer Management Magazine) and Founder and Chairman of Judges of the National Customer Service Awards. Nowadays he combines these activities with speaking, writing and consulting on customer service.
Click here to view the whole article (pdf format)
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