INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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Understanding financial implications of customer service
This article examines case studies from a variety of industries and the financial gains and losses arising from their service delivery
In this article Stakeholder speak to Don Hales, Deputy Managing Director of Quest Media (publishers of Customer Management Magazine) and Founder and Chairman of Judges of the National Customer Service Awards. Nowadays he combines these activities with speaking, writing and consulting on customer service.
Click here to view the whole article (pdf format)
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