INSIDE
THIS EDITION..
COUGAR AUTOMATION - Enlightened management gets results
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PLUS..
Co-creation
Employee motivation
Conferences
Latest Thinking
Book review
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10 Customer Centred Lessons
In this article Phil Dourado offers 10 lessons from the keynote speakers at this year's Customer Management Conference
Held in May this year in London the European Conference on Customer Management had a variety of impressive speakers including amongst others Ranulph Fiennes, The intrepid explorer, Jacqueline Gold CEO of Anne Summers and Knickerbox and the best-selling co-author of First, Break All The Rules, and Now Discover Your Strengths - Marcus Buckingham.
Click here to view the whole article (pdf format)
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