INSIDE
THIS EDITION..
Emotional Experience
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PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
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10 Customer Centred Lessons
In this article Phil Dourado offers 10 lessons from the keynote speakers at this year's Customer Management Conference
Held in May this year in London the European Conference on Customer Management had a variety of impressive speakers including amongst others Ranulph Fiennes, The intrepid explorer, Jacqueline Gold CEO of Anne Summers and Knickerbox and the best-selling co-author of First, Break All The Rules, and Now Discover Your Strengths - Marcus Buckingham.
Click here to view the whole article (pdf format)
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