INSIDE
THIS EDITION..
Emotional Experience
|
 |
PLUS..
ECMW - European Customer Management World Conference
Employee Engagement
Using NLP to improve customer satisfaction
The Voice of the Customer
Fast Guide - Treating Customers Fairly
UKCSI Wave 3 Results
|
|
Book Review
Problem Solved - Michael Johnson
Problem solved is divided up into 18 common problems faced by companies trying to communicate with customers. All in all Problem Solved is a more thoughtful book than its problem/solution gimmick might lead you to believe.
Click here to view the whole article (pdf format)
|
|
