INSIDE
THIS EDITION..

COUGAR AUTOMATION - Enlightened management gets results

PLUS..
Co-creation

Employee motivation

Conferences

Latest Thinking

Book review

Welcome

Stakeholder Satisfaction is the magazine for people who want their organisation to deliver results to employees, customers and any other stakeholders as part of a coherent strategy to create value for shareholders. We publish serious articles designed to inform, stimulate, debate and sometimes to provoke.

We aim to be thought leaders in the field of managing relationships with all stakeholder groups.

Recent issues have included articles on topics such as customer satisfaction and loyalty, customer experience, customer lifetime value, service-profit chain, balanced scorecard, the UKCSI, consistency in service delivery and complaints management.

People focused articles have included employee engagement, employee surveys, rewarding contribution, emotional intelligence and empowerment as well as articles on wider stakeholder groups.

All editions contain case studies highlighting best practice. Organisations covered include RAC, Enterprise Rent-a-car, Superquinn, Manchester United, John Lewis, Hewlett-Packard, Innocent Drinks, Irish Life, Southern Housing Group, Boots, David Lloyd Leisure, Traidcraft, City & Guilds, Sewell Cadillac and Cobra Beer.

To browse all our past issues click here

If you would like to submit an article to Stakeholder Satisfaction please email Charlotte Ratcliffe at info@stakeholdermagazine.com with a brief synopsis of your proposed article and your contact details.